Refund
Policy

01 Overview

petcare.city operates as a paid online advertising directory for pet care businesses serving the United States market. When you purchase a listing on our platform, you are purchasing an advertising service — not a physical product.

Because advertising services are initiated immediately upon successful payment, all sales are final. This policy is governed by the laws of the United States and is consistent with standard practices for digital advertising services.

02 No-Refund Policy

All payments made to petcare.city are non-refundable. This applies to all listing tiers (Free and Premium), upgrades, and any additional services purchased through the platform.

The reason for this policy is straightforward: upon receiving your payment, we immediately begin performing services on your behalf, including:

• Listing publication: Your business page is created and made publicly accessible on the platform.
• SEO indexing: We submit your listing for search engine indexing and begin on-platform SEO optimization work.
• Directory placement: Your business is categorized and placed within our directory structure, making it discoverable by local pet owners searching for care.
• Profile setup: Your business profile, contact details, and associated content are configured and live.

03 What You Receive

To ensure you know exactly what you are purchasing before payment, here is a summary of what each listing purchase includes:

• A dedicated business page on petcare.city, publicly accessible and visible to all directory visitors and local pet owners.
• Search engine optimization work to help your listing rank in organic search results for local pet care queries.
• Directory categorization placing your business in the relevant pet care category (e.g. Veterinarians, Groomers, Trainers, Boarding, Pet Sitters).
• Listing active for 365 days from the date of payment unless otherwise stated at purchase.
• Premium listing features (featured placement, premium badge, highlighted card design, top of search results, featured image display, priority support) as described on the pricing page at the time of purchase — applicable to Premium tier ($249) only.

Features are subject to change for future purchases but not for active listing periods already paid.

04 Payment Processing

All payments on petcare.city are processed securely by WayForPay, a certified payment service provider. We accept all major credit and debit cards:

We do not store your card details on our servers. All payment data is handled exclusively by WayForPay in accordance with PCI DSS standards. Your payment is encrypted and processed securely.

Once a transaction is completed and confirmed by WayForPay, your listing is activated. Payment confirmation will be sent to the email address you provided at checkout.

05 Disputes & Chargebacks

We strongly encourage you to contact us directly before initiating any dispute or chargeback with your bank or card issuer. Most concerns can be resolved quickly through our support team.

If you initiate an unauthorized chargeback for a transaction that was legitimately processed in accordance with this policy, we reserve the right to:

• Immediately suspend or remove your business listing from the directory.
• Dispute the chargeback with your card issuer by providing evidence of service delivery.
• Restrict future access to petcare.city advertising services.

Chargebacks filed without first contacting us are considered a violation of our Terms of Service.

06 Listing Errors

If there is an error in your published listing caused by us — for example, incorrect information was published that you did not submit, or a feature included in your paid tier was not activated — we will correct the issue promptly at no charge.

Errors of this nature do not entitle you to a refund but will be remediated as follows:

• Content errors (wrong information published): corrected within 3 business days of a verified report.
• Missing Premium features (featured placement, badge, or other paid features not activated): activated within 2 business days of a verified report.
• Technical downtime affecting your listing: compensated with equivalent listing time extension at our discretion.

Please note: errors in your listing caused by information you submitted incorrectly are your responsibility to correct. We offer one complimentary correction per listing period for such situations.

07 Cancellations

You may request cancellation of your listing at any time. However, cancellation does not entitle you to a refund for any portion of the purchased listing period, whether used or remaining.

Upon cancellation:

• Your listing will be removed from the public directory within 5 business days.
• No further charges will be made (listings are a one-time payment for a 365-day period, not an auto-renewing subscription, unless otherwise stated at the time of purchase).
• Your listing data will be retained for 30 days after cancellation and then permanently deleted upon request.

You will receive a notification before your listing expires so you can choose to renew and maintain your presence in the directory.

08 Contact Us

If you have questions about this Refund Policy, believe you have been charged in error, or wish to report an issue with your listing, please contact us through our contact page or email us at info@petcare.city. We respond to all billing-related enquiries within 2 business days.

When contacting us regarding a payment issue, please have your payment confirmation email and the email address used at checkout ready to help us assist you as quickly as possible.