Privacy Policy

📄 Introduction

This Privacy Policy describes how PetCare.city ("we," "us," or "our") collects, uses, and handles information when you use our website at petcare.city (the "Platform"). By accessing or using the Platform, you agree to the practices described in this policy.

📋 Nature of the Platform

PetCare.city is an advertising directory and AI growth platform. We provide a space for pet care businesses to advertise their services and reach local pet owners. We explicitly clarify:

🤖 AI Features & Data

Premium business listings include an AI assistant feature. When pet owners interact with a business's AI assistant:

• Conversation content is used to respond to the visitor's questions about that specific business.
• Contact information voluntarily provided during AI chat (name, phone number) is stored and shared with the business owner as a lead.
• AI conversations are not used to train external AI models without consent.
• AI chat data is retained for a limited period to allow business owners to follow up on leads.

🗂️ Information We Collect

• Business Submission Data: Business name, category, city, address, phone, email, website, description, and optionally a photo.
• AI Chat Data: Messages sent to AI assistants on business pages, including any contact details voluntarily provided.
• Contact Form Data: Name, email, and message if you use our contact form.
• Usage Data: IP address, browser type, device type, pages visited, and time spent — used solely for analytics and security.
• Cookies: We use cookies to improve user experience and measure traffic. You may disable cookies in your browser settings.

We do not collect payment card details directly. Payments for premium listings are processed by our third-party payment processor subject to their own privacy policy.

⚙️ How We Use Your Information

• To publish and display business listings on the Platform.
• To power AI assistant features on premium business pages.
• To deliver AI-captured leads to the relevant business owner.
• To respond to contact form enquiries.
• To process payments via our payment processor.
• To monitor and improve Platform performance, security, and stability.
• To comply with applicable legal obligations.

🔓 Disclosure of Information

• Business Owners: Contact details you submit via AI chat on a business's page are shared with that business owner as a lead.
• Service Providers: Trusted third-party providers (hosting, analytics, payment processors) solely to operate the Platform.
• Legal Requirements: If required by law, court order, or valid governmental authority.
• Business Transfer: In the event of a merger or acquisition, you will be notified of any data transfer.

Business listing data (name, address, phone, website) submitted for publication is displayed publicly by design — this is the purpose of a listing.

🔒 Data Security

We implement commercially reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security and are not liable for breaches beyond our reasonable control.

🔗 Third-Party Links

Our Platform displays links to external business websites. These are provided as part of advertising listings and are not endorsements. We accept no responsibility for the content, privacy practices, or policies of any third-party website.

👤 Your Rights

• The right to access the personal data we hold about you.
• The right to request correction of inaccurate data.
• The right to request deletion of your data, subject to legal obligations.
• The right to object to or restrict certain processing activities.

To exercise any of these rights, please contact us via the Contact page.

✉️ Contact Us